Sharing feedback
We are always glad to hear what we are doing well and where we could do better. You are welcome to speak to any member of the team, or to write to the practice manager.
Making a complaint
If you are unhappy with any part of your care, please let us know as soon as possible. Many concerns can be resolved quickly by speaking with us directly.
If you would prefer to make a formal complaint, please fill in the form below and it will be sent directly to the Practice Manager. You can also write to the Practice Manager, The Burnaby Family Practice, 1st Floor, Sam McCauley Pharmacy, Church Road, Greystones, Co. Wicklow, A63 NA47.
What happens next
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We will acknowledge your complaint within 5 working days.
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We will look into it fully and treat it in confidence.
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We will respond in writing within 30 working days, or tell you if we need more time.
If you are not satisfied
If you are not happy with our response, you can contact the HSE through Your Service Your Say, or the Office of the Ombudsman.
Complaints about a doctor
Concerns about a doctor’s professional conduct can be raised with the Medical Council.
If you need urgent medical attention, please phone us on 01 448 8050. For life-threatening emergencies, call 999 or 112.